Customer Services

UKMeds4U.com Customer Services

UKMeds4U.com are committed to providing genuine branded prescription medicine, with excellent standards of Customer Services, all at amazingly cheap prices. However, sometimes things do go wrong. Below is some information which may assist you in dealing with a problem you have. 

Problems with the delivery (or items delivered):

  • Damaged Items
  • Missing items
  • Incorrect items
  • Order no longer required
  • Other Customer Services Matters
  • Complaints
  • Positive Feedback
  • Your responsibility
  • Other Issues
  • Problems with the delivery (or items delivered) Damaged Items

Upon receiving your delivery, please inspect the external packaging for any visible signs of damage, before signing for it. If you feel that your goods have arrived damaged, please tell the delivery person so this can be indicated when you do sign, then please contact our Customer Services Department, where our medical specialists can help. Please provide full details including: the nature of the problem; your name & contact details; your order number. In order to carry out any investigations, please contact us within one working day of receiving your delivery.

Missing items

When you open your package, if you feel that any items are missing from your order, please check the enclosed delivery note to ensure the item(s) was included; if it is listed, double-check through all the packaging. If you feel certain an item is missing from the delivery, then Please please contact our Customer Services Department at customerservices@ukmeds4u.com.

Please provide full details including: the nature of the problem; your name & contact details; your order number. In order to carry out any investigations, please contact us within one working day of receiving your delivery. Incorrect items If we have mistakenly sent you an incorrect item, please do not open any of the packaging of the item itself, as we need to receive it back in the exact same condition as it was sent.

PLEASE NOTE: If you damage, open, or tamper with the individual item's packaging, you will NOT be able to return it to us. Please please contact our Customer Services Department at customerservices@ukmeds4u.com and provide full details including: the nature of the problem; your name & contact details; your order number. In order to carry out any investigations, please contact us within one working day of receiving your delivery.

Order no longer required

In compliance with UK laws, prescription medicines cannot be refunded or exchanged unless faulty or sent incorrectly. 

In the event that you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. Your statutory rights are not affected by this. Please please contact our Customer Services Department at customerservices@ukmeds4u.com

Other Customer Services Matters Complaints

If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please please contact our Customer Services Department at customerservices@ukmeds4u.com.

Positive Feedback

If you are happy with our services, or the products we supply, we would love to hear about it. This will help to reassure potential customers, and give an unbiased opinion from a third party (you). Please please contact our Customer Services Department at customerservices@ukmeds4u.com.

Your responsibility 

As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you. Please please contact our Customer Services Department at customerservices@ukmeds4u.com

Other Issues

If you have any other issues regarding our services, or the products we supply, please let us know. Please please contact our Customer Services Department at customerservices@ukmeds4u.com. For more information about erectile dysfunction & related genuine medication, please click here: ukmeds4u.co.uk or viagraonlineuk.com

The Medicines and Healthcare Products Regulatory Agency (MHRA)

The Medicines and Healthcare Products Regulatory Agency (MHRA) oversee the inspection, enforcement & standards regarding UK laws relating to controlled medicines. You can contact the MHRA at:
A. 151 Buckingham Palace Road, London SW1W 9SZ
E. info@mhra.gsi.gov.uk
T. 020 3080 6000
F. 020 3118 9803
W. http://medicine-seller-register.mhra.gov.uk.