Consultations/orders (online or by telephone) completed (Mon-Fri), and assuming the consultation is susscesful (wherein one of our doctors writes a prescription for the desired medication, or has no further questions for the patient), will usually be processed and despatched according to the following guidelines:
- Consultations (orders) completed BY 2:00pm (Mon-Fri) –
usually will be despatched that same day and delivered the next working day (but occasionaly will not be).
- Consultations (orders) completed BETWEEN 2:00pm - 3:30pm (Mon-Fri) –
might be despatched that same day and delivered the next day.
- Consultations (orders) completed AFTER 3:30pm (Mon-Fri) –
probably won't be despatched that same day and delivered the next day (but occasionally will be).
All orders are delivered using UK Royal Mail Special Delivery or DPD (or equivalent international services, where required), which is an insured & signed-for service. We use completely opaque packaging, with no indication of what it contains (international orders, which require a customs declaration certificate, should list the contents as "health products" or something similar). Once dispatched, we will e-mail you a tracking number, so that progress of the delivery can be followed, or so you can estimate the arrival date and time in order to ensure that someone will be at the delivery address in order to sign for the parcel.
Please Note Additional Delivery Information
Because someone has to sign for the delivery, and for added security, we do not usually deliver to P.O. Boxes. Please note this when completing the delivery address details.
UK Deliveries are usually made the next working day after despatch. However, depending on where you live in the UK, some orders despatched on a Friday may be delivered on a Saturday. This is something which is completely out of our control.
UK Royal Mail (or equivalent international services) will require a signature from someone at the delivery address to confirm receipt of the parcel. If there is no answer at the delivery address when the delivery is attempted, they will usually leave a card with instruction on how to collect the parcel. If you know that no one will be able to accept delivery at you home address (usually during daytime on a working day), please be sure that the delivery address is a location where someone will be able to sign for the parcel (e.g. where you work). All delivery times are estimated (as accurately as possible) and we cannot control the actual time it may take for an order to be delivered, as this will be dependent on the carrier and other circumstances.
International Delivery Information
Some countries have restrictions on the types of goods which can be delivered into them. We cannot guarantee that your delivery will reach you without being confiscated or without you having to pay customs duties or import taxes, etc. Please read our terms & conditions.
Delivery Cost To UK Addresses (including Northern Ireland)
Delivery is FREE on all deliveries to UK addresses (including Northern Ireland) and they are generally delivered within 1-2 working days of payment clearance (which will not be processed until/unless a prescription is written).
Delivery Cost To European Addresses
Delivery cost is usually £10.00 on all deliveries to European addresses, using Royal Mail despatch services, and they are generally delivered within about 5-10 working days of payment clearance (which will not be processed until/unless a prescription is written), but the exact length of time for delivery will depend on the various postal/delivery services involved.
Delivery Cost To Addresses in the Rest of the World
Delivery cost is usually £10.00 on all deliveries to The Rest of the World addresses, using Royal Mail despatch services, and they are generally delivered within about 5-15 working days of payment clearance (which will not be processed until/unless a prescription is written), but the exact length of time for delivery will depend on the various postal/delivery services involved.
Additional Delivery Cost Information
If you want us to despatch/deliver your order (either to a UK or international address) using a specific delivery/courier service, which we wouldn't normally use (e.g. UPS, FedEx, etc), we can usually do so, but it will usually cost more than our normal charges (see above). Please enquire with us, if this is the case.