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ukmeds4u.com FAQ's
Below ukmeds4u.com have provided Answers to some of the most frequently asked Questions regarding the use of our services & web site, and some of our policies. There is also information in the following other sections of our Web site: Using Our Site, About Us, Useful Info, Terms, Privacy Policy, Delivery Info, and Customer Services. If you aren't able to find answers to your Questions, or you need more information, please contact us at customerservices@ukmeds4u.com.
Q: How old do I need to be to have an e-Consultation? A: You must be at least 18 years old.
Q: Why your prices immediately visible?
A: In order to comply with UK laws, information about prescription medication (including prices) is only available once you have completed your e-Consultation. Once you have ordered, you will then have direct access to this information for future e-consultations. Also, if someone makes a direct request for prices and other information, we are allowed to provide it. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Why are some internet sites selling prescription medicine so cheaply?
A: If their prices are dramatically cheaper than ours, then the chances are they are not supplying genuine licensed & branded pharmaceutical products. You will have no way of knowing exactly how or where their products have been manufactured and handled, or even what chemicals they might contain, or if they have been exposed to any contamination. The bottom line is, you would be taking chances with your health, and maybe even your life. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Are your doctors and pharmaceutical suppliers reputable?
A: Yes. Our licenced UK doctor is registered with and regulated by the General Medical Council (GMC) in the UK and are authorised to write prescriptions for the medications we supply. The UK licenced & regulated pharmaceutical supplier that dispenses the medications for us is a registered member of the Royal Pharmaceutical Society of Great Britain and is also a registered supplier to the NHS (National Health Service) in the UK. All parties in the process have to comply with strict standards of operation & codes of ethics, and UK government regulations & laws. This ensures that we only supply genuine branded medication from a regulated UK source and that only those who are suitable for the prescribed medicine will actually receive the goods. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: How will I know that the medication you supply is genuine?
A: All medicine which is supplied by us is dispensed from a UK licenced & regulated pharmacy which is monitored by the UK MHRA (Medicines and Healthcare products Regulatory Agency). All medicine dispensed is genuine and all products are branded and have the manufacturer’s security packaging intact. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Do I need a prescription to obtain medicine from you?
A: Yes. In the United Kingdom (UK), it is illegal to offer prescription medication for sale without a prescription. If a company is operating in this way, it is either operating illegally or is based outside of the UK. We require that all our patients have an online consultation (e-Consultation) with our doctor so that the doctor can diagnose the condition and provide a prescription for the patient's particular problem. Our licenced UK pharmacy supplier will require a prescription in order to dispense the patient's medication. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: How do I obtain a prescription and receive my medication?
A: Our e-Consultation/fulfilment process has to comply with UK laws, therefore it must operate in a certain way. The process is not complicated and a full, step-by-step description can be found in the section Using Our Site. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Do I need to have another e-Consultation for a repeat prescription?
A: No. Once you have had an initial e-Consultation, and if you are approved for treatment, you will be able to request a repeat prescription very quickly (because we will already have all of your details on record). At the time or requesting a repeat prescription, you will have the opportunity to review & update your delivery details and medical information (if anything has changed). If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Should I consult with my own doctor about my treatment through you?
A: Yes. We would always advise you to consult your own doctor before commencing any course of medication. If at any stage of the e-Consultation you have any questions relating to your health, we would advise you to consult with your own doctor regarding the questions, as they will be more familiar with your personal medical history. We will provide you with a letter and information to give to your own doctor, which will accompany your order. We advise you to follow the manufacturer's instructions (which are contained with each product, in the packaging) completely and carefully. We will not accept any liability for the abuse of any medication purchased through us. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Will you divulge my medical information (or other details) to anyone else?
A: Only to those who are required to see it. The information from your e-Consultation will be used by one of our doctors in order to make a diagnosis and write a prescription (pending suitability). If any medication is prescribed, then your prescription will be given to our pharmaceutical supplier in order to fulfil your prescription. All parties in the e-consultation/fulfilment process are required by law to keep records of your details for a period of time. No one else will ever see any of your personal/medical information. We do not divulge or sell any of your personal data to any third parties, ever. If we ever desired to do so, UK data protection laws require that we obtain your written permission first. Please see our Privacy Policy. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Will I start receiving unsolicited e-mail ("SPAM") after I have an e-Consultation and register with you?
A: No. From time to time we may send you news of new products & prices, or about special offers (which is in compliance with UK Data Protection laws), and if you wish for us to NOT send you e-mails of this nature, you can easily ask us not to. We will never pass your details on to any third parties without your written permission. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What is your privacy policy?
A: Please click on the link to find a complete description of our Privacy Policy.
Q: Why do I need to give you my telephone number?
A: After you submit your e-consultation form, our doctor may have some questions regarding your information and we would need to contact you. We would usually correspond by e-mail, as a first means of communication (especially if you are overseas), but we may need to use the telephone in certain cases. Your number will not be disclosed to any third parties. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What exactly is included with your prices?
A: The service we provide for the prices advertised includes:
- Cost of UK GMC registered doctor e-Consultation
- Free advice from our UK-registered Doctor (via e-mail)
- Cost of UK regulated pharmacy dispensing your prescription medicine
- Free Postage and packaging for UK deliveries including Northern Ireland
- Consumer protection guarantees (under UK law)
- Free online order tracking facility
- Customer support (online and via telephone)
- Speedy repeat prescriptions (no need to re-register)
If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Are there any hidden costs to your service?
A: No. The prices which are listed in the e-Consultation process are are exactly what you will be charged. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Which credit/debit cards do you accept?
A: At present we accept Visa, MasterCard, Visa Electron, Visa Delta, Switch/Maestro and Solo.
Q: Is it safe to use my credit/debit card over the Internet?
A: Yes. After you complete the payment forms on our site, they are transmitted to our Payment Service Provider (PSP) using 128 bit SSL (Secure Socket Layer) encryption technology, which prevents anyone from intercepting your information. The padlock symbol at the bottom of your browser window tells you it is secure. Our online PSP (Payment Service Provider - like an online bank) are the only ones that need to use your card details, and they do this automatically & electronically, so there is no direct human involvement. We do not ever see your card number or other associated details. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Can I pay by cheque or postal order?
A: Yes. We will accept cheques and postal orders. All you need to do is select "Offline Payment" at the end of the checkout stage, then print-out the e-Consultation form and send it to us with your cheque / postal order. Please make the cheque / postal order payable to "UKmeds4u.com", and be sure it is in UK/GB Pounds Sterling (GBP). Please note that we will not dispatch your order until the cheque has cleared, which can take up to 5 working days. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Which currency do you use for payments?
A: UK/GB Pounds Sterling (GBP). If you want to pay by cheque or postal order, please be sure that it is payable in UK/GB Pounds Sterling (GBP). If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Can I submit my e-Consultation by fax or mail?
A: Yes. All you need to do is select "Offline Payment" at the end of the checkout stage, then complete the payment details section (before printing), then print-out the e-Consultation form. We can only accept faxed forms if you want to pay by credit or debit card. If you want to mail your e-Consultation form to us, you can pay by credit/debit card, cheque, or postal order. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: When will you debit my credit/debit card, or cash my cheque/postal order?
A: Only after your e-Consultation has been reviewed by our doctor and you are approved to have a prescription written. If you are not ultimately approved, there will be no charge for the e-Consultation service. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What if my e-Consultation application isn't approved by your doctor?
A: If your application isn't approved initially, we will then contact you to discuss your medical details, to obtain additional information, or let you know that you cannot be approved for whatever reason. If you are not ultimately approved, there will be no charge for the e-Consultation service. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: How long does it take for the e-Consultation process to be completed (assuming I'm approved)?
A: If your e-Consultation form is submitted on a working day (usually Monday-Friday, 9:30am - 3:30pm, excluding any holidays), it will normally be reviewed before the end of the next working day. If a prescription is written for you, this will normally be dispensed by the end of the next working day (after the prescription is written), and it will then be dispatched to you after your payment has cleared. The medication will sent to you using UK Royal Mail Special Delivery which is an insured & signed-for service. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: When and how will my order be delivered?
A: All orders are delivered using UK Royal Mail Special Delivery which is an insured & signed-for service. We use completely opaque packaging, with no indication of what it contains. Orders are generally delivered within 1-3 working days. Once dispatched, we can e-mail you a tracking number, so that progress of the delivery can be followed, or so you can estimate the arrival date and time in order to ensure that someone will be at the delivery address in order to sign for the parcel. For more details about delivery, please go to this section of our site: Delivery Info. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: When items are delivered, how are they packaged? Is it discreet?
A: All deliveries are sent in plain, discrete packaging.
Q: Can my delivery address be a P.O. Box?
A: No. Because someone has to sign for the delivery, and for added security, we will not deliver to P.O. Boxes. Please note this when completing the delivery address details.
Q: Does someone need to sign for the parcel?
A: Yes. UK Royal Mail will require a signature from someone at the delivery address to confirm receipt of the parcel. If there is no answer at the delivery address when the delivery is attempted, they will usually leave a card with instruction on how to collect the parcel. If you know that no one will be able to accept delivery at you home address (usually during daytime on a working day), please be sure that the delivery address is a location where someone will be able to sign for the parcel (e.g. where you work). If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What if my delivery address is different from my card holder (billing) address (if I choose to pay by this means) and/or home address?
A: All of your address details will be verified, especially the card holder's (home) address, prior to approving your e-consultation application and dispatching your order. If we have any questions, or there are any discrepancies, we will contact you for clarification. This may delay the approval of your e-Consultation application, as we cannot finalise the process until we have clarified and confirmed all information. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What if there's a problem with the items delivered to me?
A: If your order arrives damaged, or if items are missing or incorrect, please go to this section of our site for full details of what to do: Delivery Info. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Can I return prescription medicine?
A: No. We are prohibited to accept any returns of prescription medicine, unless we have sent you incorrect items. Therefore it is imperative that you are sure that the medicine which you order is what you actually want / need and that it is suitable for you. If you're not sure, or you have any questions, we advise you to consult your doctor/physician before you submit your e-Consultation application. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: Will the medicine I receive include instructions for using it?
A: Yes - Any medication we dispatch will include the manufacturer's instructions for use (in English only). Please follow these instructions carefully and completely. We also advise you to discuss your treatment/prescription with your own doctor/physician, especially before ordering or taking any medication. If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What do I do if there are side-effects?
A: If you experience anything listed as a known side-effect, or anything else you think may be related to taking the medication, you must stop taking the medication immediately and inform your doctor/physician as soon as possible, or in extreme circumstances go to your nearest emergency treatment facility for advice or assistance. The known side-effects are listed with the respective medicine information on our Web site, on the manufacturer's Web site, and in the information/instructions included with the medication (once delivered). If you aren't able to find answers to your Questions, or you need more information, please contact us direct at customerservices@ukmeds4u.com.
Q: What if I still have questions which have not been answered by any of the above FAQs?
A: Please contact us and we will endeavour to answer your question as quickly and completely as possible.
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